How can I backup the data stored in my Andaman7?

Your medical data is sensitive and is your property only. To guarantee maximum privacy, we do not store any of your medical data on any server whatsoever. Your data isn't in the cloud, it is only stored on your device(s), where you have full control over it. This implies that it is your responsibility to ensure you back-up your data! This article first explains the different situations that can lead to data loss and then explains several ways to backup the content of your Andaman7. It is always better to back-up in more than one way, in case something goes wrong.

First of all, here are the different situations that can lead to data loss:

• If you install the Andaman7 application on a new device (in case of lost/stolen old device or because you change smartphone/tablet) without synchronizing with your old device. cf Do I lose all my data if I lose my device?
• If you uninstall and then reinstall the Andaman7 application on your device OR if you reset your mobile device. cf If I reinstall the application do I lose my data?

As of today, there are three different ways for you to back-up your data, which will allow you to get them back if you break or lose your device:

1. (Preferred/safest option) If you have two devices (eg: a smartphone A and a tablet B, or two smartphones A and B), we highly recommend installing Andaman7 on both devices and register with the same email address. This will trigger a two-way synchronisation of all your data on both devices A and B. Make sure you regularly launch the application on both devices in order to synchronise new data added, and always be up to date. In case of losing a device (e.g. A), the other (B) retains a copy of all your data. When you purchase a new device C to replace the misplaced A, all data will be synchronized from B to C once you have installed Andaman7 on C.
2. Circle of trust: add a person you trust to your "Circle of Trust" and share your whole health record with them. See how to do it here. This person needs to have Andaman7 as well and to accept receiving your health record. Make sure you both regularly launch the application in order to synchronise new data added and always be up to date. This way, if you ever lose or break your device, you will only need to reinstall the app on your new device, and the data you shared will flow back to you after you both launch the app to start a new synchronisation process.

   Of course, this person must not uninstall the application either.

3. ( /!\ Much less reliable) Back-up your phone/tablet data : more generally, you can back-up your entire phone/tablet data, including data from applications such as Andaman7. The process is different depending on the type of device, so we cannot list all instructions in this article, especially that backup processes may change over time. To have more info on how to do such kinds of backup, you should search for FAQs on the subject from Google (if you have an Android device) or Apple (if you have an iOS device). Don't hesitate to navigate to find support article applicable to you.
   Warning: Since these phone/tablet backups are beyond our control, we cannot guarantee their proper functioning with Andaman7. We suggest that you inspect the backup to verify that the content of Andaman7 is included. We have received several alerts from users in the past reporting the phone backup didn't work for Andaman7. So please be extra cautious if using only this option. On Android devices, Google backups appear to not work well for apps that don't store data in the Cloud (which is the case of Andaman7). Google sometimes offers app backups up to 25Mo of content, which is far to small to contain data from a health record. 
   If possible (i.e. if you have several devices available, such as a smartphone and a tablet or an older but still functioning phone), we highly recommend that you go with backup option #1. It has been tested by our team and, unlike option #2 (the second most recommended), it is entirely under your control.

 

If you have lost your data but had made a copy using one of the methods above, check the article How to restore my data in Andaman7?