Frequently Asked Questions
Setting up
- Which operating systems is Andaman7 compatible with?
- Can I use Andaman7 on a computer (PC or Mac)?
- Why do I need to "validate" my account and how do I do it?
- I made a typo in my email address when creating my account. How can I change it?
- How to resend the activation email?
- How can I add/change a profile picture in my health record ?
Using the app
- How can I backup the data stored in my Andaman7?
- User Guide
- What are the different ways to view a health record?
- How to add a section to a health record?
- How to manage my medical documents?
- How does Andaman7 handle large documents such as medical imaging (scanners, MRI, etc.)?
Importing data
- How to help make my hospital or care facility become compatible with Andaman7?
- What hospitals and care facilities are compatible with Andaman7?
- How to import a document (PDF report, image,...) into Andaman7?
- How to import documents into Andaman7 from my computer?
- How to activate the import of data from my Health© app (Apple) into Andaman7?
- Is it possible to get the health record of another person (my child, an elderly parent,...) in my app?
Andaman7 Chrome extension
Sharing
Troubleshooting
- How to send my "debug info" to the support team?
- If I reinstall the application, do I lose my data?
- If my device is lost/broken/stolen/replaced, do I lose my data?
- How to restore my data in Andaman7?
- How to transfer my data if I change my mobile device?
- How to change my email address or password?